Child Safeguarding Policy

Amaratas is set up and controlled by an adult. Everything a child hears comes from what that adult has recorded, written or approved. This page explains the protections we build in.

1. An adult owns the account

Only someone aged 18 or over can create an account. The adult confirms they are the child's parent, guardian or carer and gives consent for the child to use the listening mode. That consent is recorded with a name and date, and can be withdrawn at any time in Grown-ups → Controls.

2. Grown-up controls

• A 4-digit PIN separates the child area from the grown-up area.
• Chat can be paused instantly, at any time.
• Chat hours can be set (for example 6pm–8pm only).
• Every conversation is readable and deletable by the adult.

3. What the child says is screened

Messages a child types are filtered for unsafe language before anything is processed. Nothing a child says is used to train any AI model.

4. What the bear says is screened

Every reply is checked before the child sees or hears it. Replies touching death, violence, weapons, illness, drugs, alcohol or adult themes are blocked and replaced with a gentle, neutral message, and the moment is logged for the adult to review.

5. Crisis handling

If a child mentions self-harm, being hurt by someone, feeling unsafe, or bullying, no AI reply is generated at all. The child receives a fixed, pre-written, kind response that encourages them to tell a trusted grown-up immediately, and to ring 999 in an emergency. The adult on the account is alerted so they can act. Amaratas is not a counselling service and never gives medical, psychological or legal advice.

If a child is at risk right now, ring 999. For confidential help: Childline 0800 1111, NSPCC 0808 800 5000, Samaritans 116 123.

6. Honesty about AI

The adult is told clearly, before setup, that the chat is an AI recreation built from their own words and recordings. It is not a real-time person and should be presented to the child in whatever way the family judges right.

7. Data and retention

Recordings, memories and conversations are stored privately and encrypted, visible only to the account holder. Everything can be exported or deleted from Grown-ups → Controls. See our Data & Security and Privacy Policy pages.

8. Reporting a concern

Email info@amaratas.ai. We respond to safeguarding reports within 72 hours and to data requests within 30 days.